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About Us This web site is owned and operated by Ardfearn Nursery who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Ardfearn Nursery
Bunchrew, Inverness IV3 8RH
Phone: 01463 243250


Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We never ask for payment over the website. Once your order is ready to be shipped, we will call you to take a card payment over the phone - we accept debit cards, Visa and Mastercard. For EU customers, payment may be made via bank transfer or PayPal. We shall keep you up to date with the progress of your order via email.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling We process all orders as quickly as possible. Occasionally order dispatch may be delayed due to extreme weather conditions - we do not like sending plants if they are too wet as this may cause damage during transit.

We use FedEx's next day delivery service. The charge for this is £9.95

We are also able to take orders with us to the SRGC shows we attend. Please see "Shows" for further details.

Orders placed can also be picked up directly from our nursery, although you will run the risk of temptation in our sales area!

The charge for european deliveries is dependent on the size and weight of the parcel, and the destination. Please contact us or place a provisional order to recieve a quote for delivery.
Delivery Schedule We process all orders as quickly as possible. Occassionally order dispatch may be delayed due to extreme weather conditions - we do not like sending plants if they are too wet as this may cause damage.

We shall keep you up-to-date with the progress of your order via email.

Once your order is ready for dispatch, we shall telephone for payment details.

Tax Charges We operate under the agricultural Flat-rate Farming scheme.

Our FRF number is 03-000679.
Credit Card Security Card details are never requested over the website.
Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01463 243250 (Mon-Fri, 9am - 5pm) or write to us at Ardfearn Nursery, Bunchrew, Inverness, IV3 8RH, UK.
Privacy Policy Ardfearn Nursery do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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