Delivery and Payment Information
Our Delivery Policy
We offer a flat rate of £8.95 per order to mainland UK. Although there is an incremental surcharge from our courier for orders over 15 plants, Ardfearn will cover the extra delivery cost of any order - please view this as a discount for larger orders!
If you require delivery to Scottish Islands, Northern Ireland or non-UK addresses, please contact us for rates.
We process all orders as quickly as possible. Occassionally order dispatch may be delayed due to extreme weather conditions - we do not like sending plants if they are too wet as this may cause damage.
We shall keep you up-to-date with the progress of your order via email.
Once your order is ready for dispatch, we shall telephone for payment details. In due course, it will be possible to pay online for orders but we feel that this method will initially let us ensure that our online customers recieve the best service from us.
We dispatch mainland UK orders every morning, apart from Fridays with Fed-Ex who guarantee next-day delivery. (In order to avoid any orders being held in transit over weekends, we do not send out on Fridays.).
We are also able to take orders with us to the SRGC shows we attend. Please see "Shows and Markets" for show details and dates.
Orders placed can also be picked up directly from the nursery, although you will run the risk of further temptation in our sales area!
We are delighted to be able to send to Europe - in fact, many of our online customers come from throughout the EU.
We dispatch overseas orders on Mondays, in an attempt to avoid orders being held in transit over weekends.
Shipping rates and delivery times will vary depending on the size of your order and destination. As a very rough guide. we have been able to send out parcels of 6kg (approx 20-25 plants) for between £15 and £22.
Please feel free to inquire via email for more details, or for a more accurate shipping rate, place an order online and we shall get back to you as quickly as possible. (Don't worry, if you feel the shipping rates are too high, we can easily cancel your order.)
We do not take any payment over our website. We shall call you once your order has been collected to take a quick payment over the phone before your order is disparched.
Most of our European customers prefer to pay via PayPal or international bank transfer. We arrange this once delivery charges have been agreed.